Warranty

Solstice Paddle Boards is happy to offer a 2-year Manufacturer’s Limited Warranty on all inflatable paddle boards


General Terms
Solstice Paddle Boards provides a limited warranty on our products. Please read through our warranty policy carefully, if you believe your situation complies with the warranty policy upon review, please fill out the warranty claim form bellow. Please provide us with as much detail as possible so we can evaluate your request.
If accepted the product in question must be shipped to our warehouse for inspection. You will be responsible for paying the shipping costs associated with sending us the item. Please consider using a trackable shipping service or purchasing shipping insurance to help protect the shipment and ensure it arrives at our facility. Because shipping involves a third party we can’t absolutely guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we received the item. At Solstice Paddle Boards sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product. We will then repair or exchange the item and get it back to you as quickly as we can.

Not Covered Under Warranty:

  • Normal wear and tear and aging of product
  • Cosmetic flaws or variations in colors
  • Failure to comply with pressure recommendations, assembly/disassembly and handling procedures.
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage
  • Damage caused by extreme weather or environmental conditions
  • Damage caused by accident, neglect, improper use or handling
  • Products determined to have been used for any activity other than an activity which is intended and customary for the product
  • Products used for commercial or rental purposes
  • Products that have been lost or stolen
  • Products owned by someone who’s not the original buyer
  • Products purchased from vendors other than Solstice Paddle Boards
  • Products purchased in clearance condition
  • Solstice Paddle Boards reserves the right to terminate the warranty at its sole discretion.

Inflatable Paddle Boards
All of our inflatable paddle boards come with a 2-Year Manufacturer Limited Warranty from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period.

Not Covered Under Warranty:

  • Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.)
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps
  • Damage or defects caused by heel dents also known as pressure dings
  • Damage to fin or fin box caused by impact to the fin
  • Lost fins due to improper installation
  • Damage or delamination caused by overheating as a result of exposure to direct sunlight while not in use
  • Damage or defects caused by inappropriate storage in temperatures over 32°C and under 0°C
  • Damage or defects caused by storage of the board in closed, damp conditions such as a wet board bag
  • Use in excess of the manufacturers recommended maximum pressure and/or load capacity
  • Boards that have been towed by power or sail boats
  • Boards that have been structurally or dimensionally altered or modified by customer

Paddles
All of our paddles come with a 1-Year Manufacturer Limited Warranty from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period.

Not Covered Under Warranty:

  • Damage or defects caused by impact with any materials or objects (rocks, board, etc.)
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling
  • Damage due to falling on the paddle
  • Paddle sinking
  • Breakage or damage as a result of over extending the adjustable shaft
  • Breakage or damage of adjustable mechanism due to improper use and/or maintenance

Leashes
All of our leashes come with a 1-Year Manufacturer Limited Warranty from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period.

Not Covered Under Warranty:

  • Damage due to fin cuts
  • SUP leashes are not covered for use in the surf zone

Bags
All of our bags come with a 1-Year Manufacturer Limited Warranty from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period.

Not Covered Under Warranty:

  • Fading
  • Tears, rips or holes caused by collision or abuse
  • Zipper damage caused by misuse or improper care and maintenance

Pumps
All of our pumps come with a 1-Year Manufacturer Limited Warranty from the date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period.

Not Covered Under Warranty:

  • Damage caused by collision or abuse
  • Breakage or damage as a result of over extending the pump shaft
  • Breakage or damage of pump mechanism due to improper use and/or maintenance

Warranty Claim Form

Can be Found on Order Receipt
Please describe the issue to help us better understand your situation

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