You Got Questions? We Got Answers!

General

Absolutely! All our boards are stable enough for you and your water-loving dog. They also have large EVA deck pads so there is plenty of extra room on the board. The Deck pads are durable and can hold up to some extra wear and tear but we do recommend giving those nails a quick trim first.

We make sure your board is ready to hit the water as soon as it arrives. The only piece of gear we recommend picking up separately is a personal flotation device. Along with the board you will get:

  • Adjustable Paddle
  • Premium Backpack
  • Dual Action Pump
  • Removable Center Fin
  • 10’ Safety Leash
  • 30L Dry Bag
  • Waterproof Accessories Bag
  • Repair Kit 

While the boards are designed to handle boat wake or waves on smaller bodies of water. It is not recommended to take your paddle board on large active water. 

Please do! Our boards are designed to go with you anywhere and we mean it. When deflated and packed up they can be checked in with all your other luggage. A big advantage over hardboards if you ask us. Just be sure to share with the Solstice community by using the hashtag #SolsticeAdventure when you do!

Shipping, Returns & Warranty

We are proud to offer free shipping on all boards and orders over $100 to customers Canada wide. We process your orders as soon as we receive them, typically within 3 business days. Transit time for orders within Canadian can take up to 14 business days. This time is an estimate and is not guaranteed. We currently do not ship outside of Canada. Please visit our shipping policy page for more information. 

We have a 60 Day guarantee on all of our products. We want you to be able to purchase with confidence, if you are unsatisfied for any reason you can return it within 60 days for a full refund of the purchase price. Please visit our refund policy page for more information.
 

We don’t want you to worry when you purchase a board from us, that's why our boards come with a 2-year manufacturer warranty that covers any manufacturer defects. On top of that all the accessories come with a 1-year warranty on manufacturer defects. There is no need to register, your warranty is active from the date of purchase. Please visit our warranty page for more information. 

Technical

All of our paddle boards come with a double action hand pump that takes approximately 10 minutes to unload and inflate.

To deflate, it takes approximately 10 minutes. Our dual action hand pump also works to deflate your paddle board.

We recommend rolling your boards from the nose to the tail to make sure all the air is out of the board. Remove the center fin and keep the permanent fins on the outside when rolling up.

The weight capacity will depend on what board you chose. The volume of the boards as a result of its size will determine how much weight it can carry. For more detailed information about a specific board be sure to check out the product page where you can find all the specifications. 

We recommend inflating your board to between 12-15 PSI. The maximum pressure of 15 PSI should not be exceeded as the structural integrity of the board cannot be guaranteed beyond that point. No need to worry about getting the right pressure, our dual action pumps come with a built in pressure gauge so you can easily see when you’ve hit your desired pressure.

If you still need help then please Contact Us